Images in Email Reply Templates

Hi experts,

I was wondering if anyone knows of a way to add/embed images into the Email Reply Templates.

We are using email queues in BCM (SP4.1) on its own (no CRM integration) and need to include a company image in the reply email.

If it can't be done in the templates, can it be done directly in the response email?

Have tried copying the image and signatures from an outlook template into the reply email in the CDT, but this has had inconsistent results.

The text is there, but it's hit or miss on the image.

Best Regards,

Karl