Hi All,
As per business requirement, we have been asked for the possibility to create a new Status "Resolved" with the following behavior:
- Setting this status will mean that the Dispute Case is still not closed.
- Therefore, it could also be set when the disputed amount is not equal to zero.
- When this status is set, the amount should not be displayed in the worklist as "Disputed amount" but in Column "To be collected"
The third point involves a "weird" behavior since there would be a dispute case created whose amount should not be displayed as "Disputed Amount" but still to be collected.
Do you have any clue if this could be implemented and how to proceed?
Thanks in advance.